Your data

Delete your account

You do not have to give a reason you are happy with, and nobody will call you to talk you out of it. Read the two paragraphs below first — there is one thing a gym is not allowed to delete, and it is better to know that now than to find out afterwards.

01 / Two ways

From inside the app is faster

If you can still sign in, use the app. It acts immediately. The form on this page exists for people who have lost access to the app, or who never had it, and it is handled by a person rather than by code.

In the app

Where: Settings → Delete account
Takes effect: Immediately
Handled by: The app itself
You need: To be signed in

Sign-in is switched off the moment you confirm, and the device stops receiving push notifications.

This form

Where: Below on this page
Takes effect: When a person actions it
Handled by: Our support desk
You need: The app name and your registered number

The form emails your request to the desk. It does not delete anything by itself, so give us enough detail to find the right record.

02 / What actually happens

What is removed, and what your gym has to keep

Deleting an account is not the same as erasing a business record. A paid invoice is the gym’s accounting document as much as it is yours.

Deleting a member or trainer app account
What	What happens to it
Signing in	Switched off. The account can no longer be used to log in to the app.
Push notifications	Stop. The device token held against the account is cleared.
Your personal details	Removed within 30 days of the request.
Invoices, payments and membership records	Kept. The gym needs them for its own accounts and its tax filings, and they are no longer reachable from your account.
Your gym’s own copy	Separate. Each gym holds its own member records; ask the gym directly about theirs.

One account per gym. If you have trained at more than one place that uses this software, you have a separate record at each of them, and deleting one does not touch the others. Tell us in the message below if you want more than one gone, and name them.

03 / Send the request

The deletion form

Five fields. The app name and the mobile number matter most — they are how the desk finds you. All of them are required.

App name

The name on the app icon on your phone. Most gyms run the app under their own name, so this will usually be your gym’s name rather than ours.

Your name

As it appears on your membership, if you can remember which spelling that was.

Mobile number

Ten digits, no country code. This must be the number the account was registered with — it is the only reliable way to match a request to a record.

Where the confirmation goes. It does not have to be the address on the account.

Reason for deletion

“I have left the gym” is a complete answer. If you want more than one gym’s record deleted, name them here.

The spam check on this form needs JavaScript. If you cannot enable it, email crm.sales@proultimate.com with the same five details and it will be handled the same way.

What you type here is used to find and delete your record, and for nothing else. See the privacy policy.

After you press send

The request reaches the desk

It is emailed to the team who can action it. You will land on a short confirmation page.
We match it to a record

Using the app name and the mobile number. If two of them disagree, somebody will write to you rather than guess.
The account is closed and you are told

Sign-in stops working and push notifications stop. You get an email confirming it is done.

Heard nothing after a week? Write to crm.sales@proultimate.com with the same details and say you have already used the form.

This is not the way to cancel a membership. Deleting your app account does not end a membership, stop a payment plan, or get you a refund. Those are between you and your gym — talk to the front desk.

Staff and trainer accounts

If you work at a gym rather than train at one, your account belongs to your employer’s console and only they can close it. Ask whoever administers the software where you work.